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I want to change my email address in the virtual counter

The e-mail address is used to log in to your account in the virtual counter, and notifications are sent there when a new message is sent to you in the virtual counter.

You have changed your email address and want to use the new one in the virtual counter? This is possible, even if you no longer have access to the inbox of your old e-mail address. Here is how to proceed:

1. Change of email address

If you are logged in to the virtual counter, click on Summary of personal data in the user menu:

In the section My personal data on the page Summary of personal data click on the Change my data button:

Click on the icon to the right of the Personal Email field to change it:

Then enter the new email address to which the account should be linked (this email address will then be used for authentication):

Once you have entered the email address, click on the Send code button:

2. Validation

A validation code is sent by email to the indicated email address:

Copy the validation code into the form, then click Save :

Finally click on the Save button on the Personal Data page:

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